Privacy Policy



This privacy policy provides information for website users, Younique Inclusion clients and prospective clients on our practices regarding collection and use of personal information. As coaching, menopause coaching and Diversity, Equity & Inclusion consultancy are professions and roles where trust is of the utmost importance, we take the collection and protection of personal information very seriously.


If you have any questions regarding the policy, please contact Susan Grayson at Younique Inclusion Limited either via email at [email protected] or in writing at Younique Inclusion Limited, 4 West Craibstone Street, Aberdeen, AB11 6YL.


Types of data we collect:


Personal Information

There are two types of information we collect; information that can personally identify you and information that cannot personally identify you. This is called Personal Information. This refers to information you voluntarily submit to us and that identifies you personally, including contact information such as your name, email address, company name, address phone number and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into the Website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.  Personal information is collected when you enter an enquiry on the contact page of the website. Correspondence records (for example, email logs) are kept for prospective clients, who contact us via phone or email.


Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below. We collect and process payment information from you when you purchase content, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.


Information that cannot be used to identify you includes your IP address and website cookies. We will refer to cookies in other sections of this policy.


You are free to explore the Website without providing any Personal Information about yourself.


Log Files

When you use our services or view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Younique Inclusion Limited to provide general statistics regarding use of the Younique Inclusion Limited Website. For these purposes, we may link this automatically- collected data to Personal Information such as name, email address, address, and phone number.


How do we use personal information?
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our services are obligated through our agreements with them to comply with this Privacy Policy.


We will never sell your Personal Information to any third party.


In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal information to:


  • Improve your browsing experience by personalising the Website and to improve the services we offer;
  • Send information to you which we think may be of interest to you by email, or other means and send you marketing communications relating to our business;
  • Promote use of our services to you and share promotional and informational content with you in accordance with your communication preferences;
  • Provide other companies with statistical information about our users – but this information will not be used to identify any individual user;
  • Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;
  • Meet legal requirements

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.


If you have provided your contact information through the website, we will request your consent to (a) keep this information and (b) contact you using this information. If you do not provide consent, we will not keep your information or attempt to contact you in any way.


As a trainee International Coach Federation (ICF) accredited coach, we are required to maintain contact information for coaching clients. A log of coaching hours is required for the accreditation application process. Your name and email address may be requested for audit purposes and your permission will be sought in advance.


We will not keep information for longer than necessary. For customer enquiry information – we will retain this for not more than 2 years after you last contacted us – we only keep personal data for the current financial year and the previous financial year. We do not share your personal data with any third party not noted in this policy.


Legal Basis for Processing Personal Information (EEA visitors only)

If you are a visitor/customer located in the European Economic Area (“EEA”), Younique Inclusion Limited is the data controller of your personal information. Content for Coaches and Consultants can be contacted at [email protected] or in writing at Younique Inclusion Limited, 4 West Craibstone Street, Aberdeen, AB11 6YL.


Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Use of Navigational Information

We use Navigational Information to operate and improve the Website and services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Younique Inclusion Limited. 


Customer Testimonials and Comments

We post customer testimonials on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.


Use of Credit/Debit Card Information

If you give us credit/debit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit/debit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.


Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal Information is protected using appropriate physical, technical, and organisational measures.


Social Media Features

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.


External Websites

Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.


Public Forums

We currently do not offer publicly accessible message boards, blogs, and community forums.

Retention of Personal Information

How long we retain personal information depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 


We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about services you have purchased, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in “To Unsubscribe from Our Communications” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Younique Inclusion Limited services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. 

Where do we store and process personal data?
Younique Inclusion Limited is both the processor and controller of your data. Provided you have provided consent for us to retain your personally identifiable data, this information is stored on a secure computer which is password protected.

Information that does not personally identify you – in this instance, cookies – is shared with and stored by Google Analytics. Google Analytics uses cookies to help analyse how our website is used, and to provide reports on website activity.


This information is stored on Google’s servers, which are located across the USA, Europe, and Asia. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by you. Data is held and processed by Google in accordance with their privacy policy.

Google’s privacy policy is located here: Privacy Policy – Privacy & Terms – Google
Information with regard to Google’s use of cookies and opting out is available here:  How Google uses cookies – Privacy & Terms – Google


You can stop cookies from being deployed on your computer by configuring your browser not to accept them. However, in order to get the best use out of our website, you will need to have cookies enabled.

Please refer to your browser’s ‘help’ facility for information on how to enable and disable cookies.

If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please visit:

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.


How to Access and Control Your Personal Data:

Reviewing, Correcting and Removing Your Personal Information


You have the following data protection rights:


  • You can request access, correction, updates, or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities In the UK can be found here.

To exercise any of these rights, please contact us at [email protected] or by mail to  Younique Inclusion Limited, 4 West Craibstone Street, Aberdeen, AB11 6YL.

We will respond to your request to change, correct, or delete your information within a reasonable time frame.


This privacy notice is regularly reviewed and was last updated in July 2023.